At HillupSocials, our goal is to provide timely, friendly, and effective support to ensure you get the most out of our services. This Support Policy outlines how we handle customer service requests, response times, and the scope of assistance we provide.
We offer customer support through the following channels:
Email: support@hillupsocials.com
Social Media: Direct messages on our official accounts
Our customer service team is available during the following hours:
Monday – Friday: 7:00 AM – 10:00 PM (WAT)
Saturday: 10:00 AM – 9:00 PM (WAT)
Sunday & Public Holidays: Closed (urgent technical issues only)
We aim to respond to all inquiries within:
General Queries: 24 hours
Technical Issues: 4–8 business hours
Urgent Service Interruptions: Within 2 hours of report
Our support covers:
Assistance with using HillupSocials’ services and features
Troubleshooting technical issues on our platform
Payment and billing inquiries
Account management help (registration, login issues, profile updates)
What’s not covered:
Third-party software or tools not provided by HillupSocials
Personal device troubleshooting unrelated to our services
Marketing strategy or content creation advice beyond purchased packages
To help us resolve your issues quickly, we ask that you:
Provide accurate and detailed information about the problem
Include screenshots, error messages, or steps to reproduce the issue (if applicable)
Respond promptly to our follow-up questions
We may update this Support Policy from time to time. The latest version will always be available on our website.
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